Roganstown Hotel wins prestigious Chamber Award – June 2008

Roganstown Hotel Golf and Country Club were celebrating this week having received the Customer Service Award for the Tourism and Hospitality Sector at the Annual Fingal Dublin Chamber of Commerce Business Awards.

The award, sponsored by the Dublin Airport Authority was presented at the Chamber Gala event in the Crowne Plaza Hotel on Thursday night last. The awards are held each year in recognition of businesses excellence in the Fingal region with special acknowledgment for the efforts businesses place in promoting excellence in the quality of their products, services and customer care. The hotel was also shortlisted in two other categories for Best Eating Establishment and Best Licensed Premises.

The Swords venue was graded by a mystery shopper, at a time unknown to them, on all aspects of customer service including first impressions, telephone manner, acknowledgement and greeting, customer care, product knowledge, services, general interaction with the customer and meeting and exceeding customer expectation. Roganstown has placed emphasis on exceptional quality of service.

The 300 acres family owned and run estate prides itself on creating a customer focused environment with luxurious accommodation, an award winning restaurant, 18 hole golf course designed by Christy O’Connor Jnr. and first class leisure and spa facilities.

“We are delighted to win this prestigious award. We are even more pleased that our high standard of customer service and customer care has been put to the test by the adjudicators and that it met their exacting standards. This level of service extends to our award winning restaurant, Spa facilities and 18 hole championship golf course designed by Christy O’Connor Jnr.,” said Ian McGuinness Managing Director.

“We are proud to say that guests at Roganstown can experience this high level of customer service all year round and we are confident that anyone enjoying the hotel facilities or playing its golf course will also give us the same endorsement,” he added